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If you're having issues with your phone or device, visit our Troubleshooting Assistant.
These walk you through solutions for issues you may have with your device.
Cause: Snap-Link for Android requires the correct email password for verification purposes.
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Problem: When trying to setup the Snap Link for i Phone on an i Pad, the user is presented with a blank white screen Solution: The first time the Snap Link application is opened, the i Pad must be in portrait orientation, with the short side parallel to the floor.
Simply go into Settings, access the settings for your account file, make a modest change to either the account name or IP Address and then Click on Save. What we have tested and confirmed to work is: Once the fields have been populate, select “Retrieve Setup” – this will allow the software to read the controller’s configuration.